Buy A Product, Help Save A Dog In Need! Free Delivery On All Orders $40+ (US Only)

Welcome to the Neptune & Co. website. Your privacy is very important to us. We are committed to protecting your privacy online and to providing you with the very best experience. This Privacy Policy explains how we collect, store, use and disclose your information when you use neptunenco.com (the “Website”). Please read the following policy to understand how your personal information will be treated as you make full use of the Website. This policy may change from time to time so please check back periodically.

By using the Website, you are consenting to the use of your information in the manner set out in this Privacy Policy.

If you do not agree to any of the provisions of this Privacy Policy, you should not use the Website. If you have any questions or concerns, you can contact us at hello@neptunenco.com

In conjunction with this Privacy Policy, you should also review our Terms & Conditions for a more complete understanding of the rules governing our Website, products and services.

What information do we collect about you?

We may ask you for personal information at times, including but not limited to, when you make a purchase on the Website and in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. When you make a purchase through the Website, we collect several items of personal information, and any other information necessary to complete the transaction. For your security, we never store credit card information on our servers, and transmit credit card information directly to the third party credit card processor through secure connections.

Cookies?

We also collect non-personally identifiable information through the use of cookies. “Cookies” are small pieces of information sent by a web server to a web browser used to track and record your preference and activity on our Website. A cookie may be set at various times during your usage of the Website and may be used for a number of purposes, including but not limited to simplifying the log in process for registered users, to help ensure the security and authenticity of registered users, and to enable traffic monitoring. You can find more information about cookies here: http://www.cookiecentral.com

Although you do not need to allow your browser to accept cookies in order to browse much of the Website, you must have cookies enabled to use certain parts of the Service or access any areas reserved for registered users.

Neptune & Co., its advertisers and ad servers, may also use cookies, as well as files called “Web beacons” or “clear gifs” to determine on an anonymous basis which advertisements and promotions our users have seen and how users responded to them. However, we do not use these technologies to collect personally identifiable information.

How do we use your information? 

Our primary goal in collecting information from you is to provide you with a great experience on the Website. We use the information that we collect about you to help operate and maintain your Neptune & Co. account, and to provide you with access to the Website that you may request from time to time. Your email address and password are used to identify you when you log into the Website.

Your information may also be used to prevent or take action against activities that are, or may be, in breach of our Terms and Conditions, any other related policies, or applicable law. All payment verification information is transmitted using industry-standard SSL (Secure Socket Layer) encryption.

Your email address will be used to send any updates and notifications regarding your account, and if you have elected to receive them using your account preferences, newsletters, marketing messages and certain email notifications.

Does Neptune & Co. share any of your information?

We will not share your information with any third party, except as described in this Privacy Policy. There are circumstances where we may need to share some of the information we collect about you or which you provide to use:

  • To protect our interests: We may disclose your information if we feel it is necessary in order to protect or defend our legitimate rights and interests;
  • For a business transfer: We may transfer your information to any person or company that acquires all or substantially all of the assets or business of Neptune & Co., or on a merger of our business, or in the event of our insolvency;
  • If required by law: We will disclose your information if we believe in good faith that we are permitted or required to do so by law, including in response to a court order, subpoena or other legal demand or request;
  • As aggregated data: We may aggregate your personal data with similar data relating to other users of the Website in order to create statistical information regarding the Website and its use; or
  • With your consent: We will disclose your information if you have explicitly agreed that we may do so. We will make this clear to you at the point at which we collect your information.