We want you to love your Neptune & Co. experience.
If you are not 100% satisfied with your purchase, you can return your order for a full refund within 30 days of your purchase date. The returned items must be in brand new condition, hair-free, unaltered, unwashed, and must include the original packaging.
Items must be received by Neptune & Co. within 30 days of your purchase date, so make sure to account for shipping time back to our San Francisco warehouse.
How do I return something?
Fill out the Return Form located on the back of your Purchase Summary that was included in your order. Include the Return Form with your returned item(s) in your package and follow the shipping instructions.
If you don't have the Return Form, you can download it here.
You are responsible for the shipping costs for your return. Shipping costs are non-refundable. We recommend insuring the package and selecting a trackable shipping method.
How long will it take?
Once received, we'll inspect your item(s) and then initiate a refund as long as the item(s) meet the return policy requirements.
Allow around 5-7 working days to process your refund. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.
We do not accept exchanges at this time.